Dropcam wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.

If you want to return an item, you can ship the item back to Dropcam. You have up to 30 calendar days from the time you receive your item(s) to initiate a return.

How to Return

To ship your return item(s) to Dropcam, you must first contact Dropcam Support by telephone or email. Dropcam Support staff will help you diagnose the issue (if any) and provide an address label and packing slip after you verify your return details.

Affix the address label to the outside of your return box. If you have multiple items to return, you may pack them in a single box with the packing slip. We recommend using the original packaging.

Once we receive the item(s), we will issue a refund and send you a Return Receipt confirmation email.

Technical problems

If you're having trouble with your new Dropcam product, please visit our support pages or contact us by email or telephone.

Refunds

Once we receive your item(s), a refund is initiated immediately. If you canceled a pickup item, and you were billed for the item, we initiate your refund immediately after you submit your cancel request.

Credit card refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Return and refund status

If you shipped your return to Dropcam, please contact Support to view your up-to-date return and refund information.